Yes, unfortunately we have to have one of these policies in place... We have to make sure we can stay open to serve you better!
All package sessions are non-refundable and non-transferable. Expiration date for package purchases is 6 months after initial purchase. Consistency is key to great results!
When you make an appointment, that time period will be reserved for you only. We do not over-book in case of cancellations. If you need to reschedule or cancel, 24 hours notice is required. Unless you give 24 hours notice of canceling/rescheduling your appointment, you will be charged for the entire session. That session will count as one of your package sessions if you purchased a package.
Term and conditions are subject to change without notice. We try and honor all emergencies and special situations with care and understanding whenever possible, so please let us know if you are sick the day of your appointment.
Thank you for your understanding and for supporting our small business!